Privacy Policy of 855lv — Protecting Your Data

For the purposes of the LGPD, the controller of personal data collected through the platform 855lv is the operating company of the 855lv.best website. The controller is responsible for all decisions regarding the processing of users' personal data.

To exercise your rights as a data subject or for any privacy-related matter, please contact us at suporte@855lv.best. Our privacy channel is available 24 hours a day, with a response time of up to 15 business days for requests related to rights under the LGPD.

The 855lv collects personal data at different points of your interaction with the platform. Below, we detail what data is collected and in what context.

The 855lv does not collect data from sensitive categories as defined by the LGPD (such as racial origin, religious belief, health, or sexual orientation), unless strictly required by a specific legal obligation.

The personal data collected by 855lv are used exclusively for the purposes described below. No data is used for any other purpose without fresh consent or an applicable legal basis.

• Account operation: create, maintain, and manage your 855lv account, including login authentication, password recovery, and balance management.
• Transaction processing: process deposits via Pix, boleto bancário, credit and debit card, Mercado Pago, PicPay, and TED bank transfer, as well as withdrawals to the Pix key registered to your CPF.
• Identity verification (KYC): verify your identity, age, and ownership of the payment methods used, in order to meet legal obligations related to anti-money laundering and the protection of minors.
• Customer support: answer questions, resolve issues with withdrawals or bets, and provide assistance in Portuguese 24 hours a day.
• Security and fraud prevention: detect and prevent unauthorized access, multiple-account abuse, fraudulent chargebacks, and any suspicious activity on the platform.
• Responsible gambling: monitor usage patterns to identify behavior that may indicate problem gambling and apply limits or restrictions when necessary.
• Personalization: tailor your platform experience based on your favorite games, betting types, and browsing preferences — always in an aggregated form and never individually identified to third parties.
• Communications: send notifications about your account, transactions, promotions (with consent only), and updates to the Terms and Conditions or this Policy.
• Legal obligations: comply with requirements from Brazilian tax, judicial, or regulatory authorities when legally required to do so.

The LGPD requires that all processing of personal data have a legal basis. The 855lv processes your data based on the following legal grounds set out in Art. 7 of Law No. 13,709/2018:

• Contract performance (Art. 7, V): processing is necessary to perform the contract you enter into upon registration — account operation, processing of deposits and withdrawals in BRL, bet settlement, and access to slots.
• Legal obligation (Art. 7, II): processing is required to fulfill legal obligations, such as anti-money laundering compliance (Lei nº 9.613/1998), age verification, and account ownership identification.
• Legitimate interest (Art. 7, IX): for purposes such as platform security, fraud prevention, responsible gambling monitoring, and ongoing service improvement, always in respect of your fundamental rights.
• Consent (Art. 7, I): for sending marketing communications by email or phone. You may withdraw this consent at any time without affecting any rights related to your account.

The 855lv does not sell personal data. Sharing with third parties occurs only in the situations described below, and solely for the purpose of operating the platform or fulfilling legal obligations.

• Payment processors: the data required to process transactions is shared with the payment processors responsible for each method — Banco Central (Pix), card networks, Mercado Pago, and PicPay. These companies handle your data under their own agreements with you.
• Game providers: to operate slots and casino games, technical session data (anonymized user ID, bet amount, outcome) is shared with Pragmatic Play, PG Soft, NetEnt, Hacksaw Gaming, and other licensed providers. Personal identity data is not shared with game providers.
• IT service providers: cloud infrastructure providers, security services, and identity verification providers acting as data processors under contract, operating under 855lv's instructions and bound by confidentiality obligations.
• Public authorities: when legally required — by court order or request from a Brazilian tax or regulatory authority — 855lv may share data with public bodies. 855lv will notify users of such requests whenever legally permitted.

The 855lv implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• Encryption in transit: all communication between your device and 855lv servers is protected by TLS/SSL encryption with 256-bit keys.
• Encryption at rest: sensitive data stored in 855lv's databases — such as CPF, KYC verification documents, and Pix keys — is encrypted at rest.
• Access control: internal access to personal data is restricted to the minimum number of staff required, with audit logs maintained for all sensitive data operations.
• Anti-fraud monitoring: automated systems monitor transactions and usage patterns in real time to detect and block suspicious activity before any harm occurs.
• Security testing: 855lv's infrastructure undergoes periodic audits and penetration testing carried out by independent specialists.

In the event of a security incident that may affect your personal data, the 855lv will notify affected users and the Brazilian National Data Protection Authority (ANPD) within the timeframe required by the LGPD, including details about the nature of the incident and the measures taken.

The 855lv retains your personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with the minimum retention periods required by Brazilian law.

• Registration and identity data: retained for the full duration of the active account and for a minimum of 5 years after closure, in compliance with anti-money laundering obligations (Law No. 9,613/1998).
• Financial history (deposits and withdrawals in BRL): retained for 5 years as required by tax and compliance regulations.
• KYC documents: retained for the minimum period required by applicable law, generally 5 years after the end of the business relationship.
• Betting and gaming history: retained for 2 years for dispute resolution and internal audit purposes, and may be extended if an investigation is ongoing.
• Communication data (support): retained for 2 years for quality management purposes and to resolve any disputes that may arise.
• Cookies and browsing data: retained according to the cookie category — see section 8 for details.

Once the purposes and legal retention periods have been met, data is securely deleted or anonymized so it can no longer be linked to you as an identifiable individual.

The 855lv uses cookies and similar technologies to ensure the platform works correctly, improve your experience, and — with your consent — for analytics and personalization.

• Essential cookies: necessary for the basic operation of the platform — keeping your session active after login, remembering language preferences, and ensuring transaction security. These cookies cannot be disabled without affecting how the site functions.
• Performance cookies: collect anonymous information about how users navigate the platform (pages visited, session duration, errors encountered) to help 855lv continuously improve the experience. This data does not identify you individually.
• Personalization cookies: with your consent, these allow the platform to remember your preferences — such as favorite games or betting settings — to personalize your experience on future visits.
• Marketing cookies (with consent only): used to display relevant promotions within the 855lv platform itself. They are not used to track your activity on other websites.

You can manage your cookie preferences through the banner displayed on your first visit to 855lv or through your browser settings. Disabling essential cookies may prevent certain parts of the platform from working correctly, such as account access and bet processing.

Some of the service providers used by 855lv — such as cloud infrastructure and international game providers like Pragmatic Play and NetEnt — may be located outside Brazil, which involves the international transfer of data.

The 855lv applies the safeguards required by the LGPD for international data transfers, including contractual clauses that obligate recipients to maintain protection standards equivalent to those required under Brazilian law. Your personal identity data (CPF, full name, KYC documents) is not transferred to international gaming providers — only anonymized technical and financial data necessary to run gaming sessions.

The 855lv is a platform exclusively for users aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor's data has been collected, we will immediately close the account and delete the data as soon as possible, in accordance with any applicable minimum legal retention obligations.

To exercise any of the rights provided under the LGPD with respect to your personal data at 855lv, follow the steps below:

• Send an email to suporte@855lv.best with the subject line "LGPD Rights — [your full name]".
• Clearly describe the right you wish to exercise: access, correction, deletion, portability, objection, or information about data sharing.
• Please include your registered CPF so we can verify your identity and locate the correct data. In some cases, we may ask for an additional proof of identity document.
• 855lv will respond to your request within 15 business days, as required by the LGPD.

If you are not satisfied with the response from 855lv, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the authority responsible for overseeing LGPD compliance in Brazil.

The 855lv may send communications via email or SMS regarding your account — such as deposit confirmations, withdrawal notifications, and security alerts. These communications are essential to the operation of your account and cannot be disabled while your account remains active.

Marketing communications — such as Brasileirão promotions, slots offers, seasonal bonuses, and platform updates — are sent only if you gave explicit consent during registration or at any later time through your account dashboard.

• To opt out of marketing communications, go to your account dashboard and update your notification preferences.
• Alternatively, click the unsubscribe link in any 855lv marketing email. Cancellations are processed within 48 hours.
• Opting out of marketing communications has no effect on your account, balance, or access to promotions available directly on the platform.

The 855lv may update this Privacy Policy periodically to reflect changes in data processing practices, new platform features, or updates to Brazilian privacy legislation.

• The date of the last update is always displayed at the top of this page.
• Significant changes — especially those affecting your rights as a data subject — will be communicated by email at least 7 days in advance.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
• If you do not agree with the changes, you may close your account before the effective date and request deletion of your data as described in section 11.

We recommend reviewing this policy periodically to stay informed about how the 855lv protects your data.

The 855lv has appointed a Data Protection Officer (DPO) as required by Art. 41 of the LGPD. The DPO is the point of contact for all matters related to privacy and personal data protection.

• Privacy channel: suporte@855lv.best — use the subject line "Privacy / DPO" to reach the data protection officer directly.
• Availability: the privacy channel is available 24 hours a day. Response time: up to 15 business days for LGPD requests.
• Support language: all privacy-related support is provided in Brazilian Portuguese.
• Supervisory authority: if you wish to file a complaint with the competent authority, the body responsible in Brazil is the National Data Protection Authority (ANPD).

For general questions about your account, bets, or transactions, our support team is available 24 hours a day. For specific privacy matters and your rights as a data subject, please use the dedicated channel above so your request receives the appropriate priority.